Orders placed on the weekdays will be shipped the same day. Are you placing an order in the Netherlands? Then, it will arrive two days after the order confirmation. Orders placed outside the Netherlands can take a bit longer. Would you like to know an estimation? Feel free to reach out.

Orders placed over the weekend will be shipping on Monday. Are you living in the Netherlands? Then I will send your order on Tuesdays, so Fietskoerier (the sustainable shipping company) can deliver it on Wednesday evening.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

You can send the item back to:
The Collection One
Czaar Peterstraat 128
1018 PV Amsterdam

Choose how you want to be refunded

We offer two options:

Option 1 
Receive a store credit for the ordered amount. We will pay for the return costs and send you a store credit (discount)code. This is only possible in the EU. You can use this store credit in-store and online

Option 2
Receive your money back for the amount of your order (excluding shipping cost), in this case, you pay and arrange for a return yourself.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Find more information about returns and refunds on our refunds policy page. You can always contact us for any return question at hello@thecollectionone.com.