Shipping and Returns

SHIPPING

Netherlands
Small package: 3,50 euro (see product page)
Normal package 5 euro
Free shipping over 100 euro

Belgium & Germany
Shipping costs  6 euro
Free shipping over 150 euro

Austria, Denmark, France & Luxembourg
Shipping costs 10 euro
Order above 100 euro? Shipping costs are 5 euro!
Free shipping over 150 euro  

Estonia, Italy, Ireland, Hungary, Monaco, Poland,
Portugal. Slovenia, Slovakia, Sweden, Spain
15 euro shipping
Order above 100 euro? Shipping costs are 10 euro!
Free shipping over 200 euro

America 
Shipping costs 20 euro (customs & duty may apply)

Other countries
Shipping costs 25 euro (customs & duty may apply)
Note: we are not shipping to the UK at this moment.

 

RETURNS

We have a 14-day return policy, which means
you have 14 days after receiving your item to request a return.

You can send the item back to:
The Collection One
Czaar Peterstraat 128
1018 PV Amsterdam

Choose how you want to be refunded

We offer two options:

Option 1 

Receive a store credit for the ordered amount. We will pay for the return costs and send you a store credit (discount)code. This is only possible in the EU. You can use this store credit in-store and online

Option 2
Receive your money back for the amount of your order (excluding shipping cost), in this case, you pay and arrange for a return yourself.  



To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Find more information about returns and refunds on our refunds policy page. You can always contact us for any return question at hello@thecollectionone.com.